Directory Information

How we build our behavioral networks

To build our behavioral networks, we look at how many behavioral practitioners (licensed social workers, clinical psychologists, and psychiatrists) there are in a specific area compared to the number of members we have. This way we can determine how many practitioners we need to ensure adequate availability to meet your behavioral health care needs.

Provider Selection Criteria

We created our behavioral network based on numerous market variables including:

Quality Assurance Procedures

Participating practitioners are re-credentialed using our standard credentialing process every three (3) years. Additionally, between formal credentialing cycles, we monitor the following as part of the ongoing quality review:

Non-discrimination notice

Coventry/MHNet complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Coventry/MHNet does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


If you need these services, contact our Civil Rights Coordinator.

If you believe that Coventry/MHNet has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator at:

Address: P.O. Box 14462, Lexington, KY 40512

Telephone: 1-800-648-7817 (TTY: 711), Fax: 1-859-425-3379

Email: CRCoordinator@aetna.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Coventry is the brand name used for products and services provided by one or more of the Coventry Health Care companies, which are affiliates of Aetna.